Frequently asked questions
Booking, pricing, registration, privacy and more. Can't find your answer? Get in touch.
No. We work as an intermediary, connecting you with independent nurses for home visits (sometimes known as domiciliary nursing care). We don't employ nurses directly, but maintain a network of independent nurses available to take on bookings and follow patients through their care.
We operate only on minor injury and urgent, but not life-threatening, health concerns. Examples include minor cuts and bruises, dressing changes (surgical or minor injury), eye drops, injection care, IV drips and infusions, blood pressure checks, skin care such as sunburn, general treatment advice, removal of sutures, blood taking and blood glucose readings.
In May 2026, only around 76% of A&E attendances in England were seen within four hours, against an NHS operational target of 82%, and the median wait for all patients was just under three hours in March 2026 (source: Nuffield Trust). This is exactly the kind of wait Map a Nurse is designed to help you avoid for non-emergency needs. For medical emergencies, always call 999 or go to A&E.
Fill in our booking form and we'll usually get back to you quickly.
You don't need to search yourself - we identify an available nurse in your area for you.
Yes.
Fill in our booking form, letting us know the reason for your visit.
In major cities, on weekdays, we can often arrange a visit within a few hours, subject to availability.
No.
Yes, certainly - it's a service we carry out often, sometimes on request from the hotels themselves.
Yes, on specific request, as long as there's a space with adequate privacy for the patient.
Both are possible. You can also pay for a series visit by visit; in that case the multi-visit discount won't apply, and the same nurse can't be guaranteed, subject to availability.
All of the UK, with particularly strong availability in London.
Yes. If you're already under the care of a specialist, a nurse can help with routine nursing tasks between appointments - dressing changes, blood tests, injections, monitoring - for example for oncology, cardiology, endocrinology and diabetes care, dermatology, orthopaedics and post-surgical care, geriatrics, and palliative care. This isn't an exhaustive list, just examples; ask us even if your situation isn't listed.
It depends on your area, the time requested (weekday, weekend or bank holiday), and the type of care needed. We work to agree a fair price with the nurse for both sides - we don't mark up someone else's work. The price is always communicated to you in advance, with no obligation and no search fee if you choose not to proceed.
Payment is made in advance directly to Map a Nurse. Nurses are not authorised to accept payment directly from clients.
If you've paid for a visit but a specific date and time haven't been confirmed yet, no nurse has been committed to your booking, so cancelling at this stage entitles you to a voucher for a future visit. Once a specific date and time have been confirmed, the nurse has committed that time exclusively to you, so visits cancelled after confirmation are non-refundable. Exceptional circumstances are always considered on a case-by-case basis.
Register through our nurse sign-up form.
Yes. This sits within the professional relationship between you and your nurse - we ask that no medical details be shared with us. Once your visit is confirmed and paid for, we put you in direct contact with your nurse, so you can speak privately before the visit takes place.
A Registered Nurse is regulated by the Nursing and Midwifery Council (NMC) and is qualified to carry out clinical tasks - wound care, injections, clinical observations and assessments. A carer or healthcare assistant supports people with daily living activities and is not a regulated clinical role.
Yes. Every nurse working with Map a Nurse is registered with the Nursing and Midwifery Council (NMC). Before your visit, we provide you with the nurse's NMC PIN, so you can verify their current registration yourself on the official NMC register.
Yes. Every nurse working with Map a Nurse holds their own professional indemnity insurance, the mandatory cover required to practise as a registered nurse in the UK. As Map a Nurse operates only as an introductory service between clients and independent nurses, clinical responsibility and insurance cover rest with the individual nurse providing your care.
No, and this is by design, not an oversight. Map a Nurse operates as an introductory service connecting clients with independent nurses; we do not manage or direct the care provided. As confirmed by a Care Quality Commission spokesperson to Nursing Times, this type of introductory service falls outside the CQC's regulatory remit. The nursing care itself is delivered under the professional responsibility of each individual NMC-registered nurse.
Yes, where possible we try to match you with a nurse who speaks your preferred language, subject to availability in your area.
Yes, we understand there are situations where this matters, and we do our best to accommodate such requests, subject to nurse availability in your area.
Yes, wherever possible we try to keep the same nurse assigned to you, as we believe continuity supports the trust and relationship that develops between nurse and patient over time - including for repeated treatments such as IVF.
Yes, with advance notice we can often arrange visits outside standard hours, including evenings, nights and bank holidays, subject to nurse availability.
Yes, we can accommodate payments in major currencies such as EUR and USD for international clients, in addition to GBP.
While Map a Nurse is not itself an insurance provider, many of our clients have successfully used our invoices to claim reimbursement from their private health insurance, without reported issues. Coverage always depends on the individual policy, so we recommend checking directly with your insurer beforehand.
Yes, we regularly support groups of employees with on-site health check sessions, including a lifestyle and dietary habits questionnaire, and blood pressure, cholesterol and glucose checks. Each employee receives their own results directly and confidentially. These are wellbeing checks, not occupational fitness-for-work assessments.
Yes, this is a service we provide regularly, offering qualified on-site nursing cover for groups such as tour groups, film and TV productions, and school trips. The nurse provides health support and is on hand in case of need; supervision and duty of care for the group remain with the organisers.
Yes, guidance and hands-on training can be provided where clinically appropriate, at the nurse's professional discretion. This is common practice for patients managing long-term treatments.
Yes, we offer multi-visit packages to make ongoing care more accessible for our patients.
Yes, where the treatment requires one, please have your prescription ready to show directly to the nurse at the time of your visit.
Yes - see our dedicated IVF & fertility support page for details on scheduling, continuity of care and backup cover.
Yes, this is a service we provide regularly. A nurse can accompany you to a hospital appointment or treatment, be there to receive you at the end of it, travel home with you, and continue to support your recovery with follow-up visits afterwards.
Carer services aren't something Map a Nurse provides directly. However, if a nurse identifies that additional non-clinical support from a carer would help alongside your nursing care, we can put you in touch with one of our specialist care partners. This is a referral only: the carer service itself is provided by, and is the responsibility of, the partner organisation, not Map a Nurse.
Get in touch and we'll usually get back to you quickly.