Frequently Asked Questions about Map a Nurse

Q: What is the average waiting time in A&E for a minor injury?
Ans: The average waiting time is approx. 3/4 hours. 7,6 Million patients lose 4 hours or less to be discharged on ‘no follow-up’ from A&E (Source Digital NHS – Fiscal Year 1/4/16-31/3/17).

Q: Are you a nursing agency?
Ans: We are not a nursing agency, we operate as an ‘introductory service’.

Q: Are the nurses self-employed?
Ans: All nurses who are members of ‘Map a Nurse‘ are self-employed.

Q: Are your nurses registered nurses?
Ans: All nurses at ‘Map a Nurse‘  are registered and have a unique PIN number. Any nurse who wishes to work in the UK must be registered with the Nursing and Midwifery Council (NMC). The NMC is the regulator for all nurses in the UK. When nurses register with the NMC, they are each given a unique PIN number.

Q: How do you protect the nurse’s identity?
Ans: The nurse will show a badge on arrival to their appointment with their first name and their picture only. The first introductory contact between the nurses and the customer is managed by our IT Platform, further communication between the customers and the nurse, including payment and claimant, are done through our IT Platform on an encrypted  IT channel with a privacy level that maintain strict confidentiality.

Q: Who pays for the nurse on-demand service?
Ans: Any individual (customer) that use ‘Map a Nurse‘ and their services (nurses on demand).

Q: Who forms part of the management team?
Ans: Our team is a mix of experts from within the health sector (including nurses), as well as the business development sector and marketing and social media sector.

Q: Where are you based?
Ans: We are based in London, UK

Q: Are your a regulated activity?
Ans: No, we operate as an ‘introductory service’ with no ongoing role in the direction or control of the service that is provided to the individual.

“A spokeswoman for the Care Quality Commission confirmed that Map a Nurse does not need to register with the regulator because the company has no role in managing or directing the care provided.”(Nursing Times)

“A Care Quality Commission spokesperson said an ‘introductory service’ would not fall under its remit because the nurses are considered self-employed and ‘work directly for the person receiving care.”
(Nursing Standard)

Q: Do nurses need to have their own insurance?
Ans: It is the responsibility of each nurse to ensure that the appropriate insurance cover is in place. If it is discovered that a nurse is practicing without an appropriate indemnity insurance arrangement is not in place, they will be removed from the NMC register. We have in place an agreement with an insurance company to help nurses obtain indemnity insurance.

Q: How are the nurse’s safety guaranteed when they visit a customer?
Ans: Our nurse’s safety is priority, Nurses check in when they arrive at a customer’s home and they will also have a security device constantly connect to a primary security firm.

Q: What type of minor injury/medical concern would customers use ‘Map a Nurse‘ for?
Ans: We operate only on minor injury/’urgent but not life-threatening’ health issues.
The following is a list of medical concerns that our nurses can treat:

  • Minor cuts and bruises
  • Dressing Change (surgical or minor injury)
  • Eye drops
  • Assist with injection care
  • Blood Pressure Check
  • Assist with skin care (sunburn)
  • Treatment Advice
  • Removal of sutures
  • Blood taking
  • Blood glucose reading
  • Etc.

‘I burnt my legs in a stupid home incident witch involve a hot tea! I had to go twice a week to my GP so that the nurse could change the bandages, but I couldn’t walk and I had a 4 month-old baby. I really struggled with it and I would have loved if a nurse could have come to my home to do it.’ (a real life story)

Q: What is the difference between a registered nurse and a healthcare assistant?
Ans: Carers, healthcare assistant (HCA), Nursing assistants, Auxiliary nurses all help and support people with daily needs and activities like feeding, bathing, dressing, toileting, lifting and moving.
Registered Nurse assess, plan nursing care requirements, writing care plans and records, they can also carrying out routine care procedures, such as administering medication, assist with injections, taking a person’s pulses, temperatures and blood pressures, do wound care, providing advice, promote good health and provide information.

Q: When will the service be operational?
Ans: We are active in Great London Area, in the Brighton area in Bristol, Wiltshire e South Wales.  Please register onto our service using this form for Nurses or this form for Customers so we can keep you updated and you can have access to our special offers.

Q: Are nurses assessed before they are accepted as a new member to your service?
Ans: Yes! Every nurse when joining our service is required to have an update PIN, DBS, etc, and is expected to provide up to date information regarding their work experience and current practice. 

Q: How are the nurses and customers data protected?
Ans: Privacy of both nurses and customers is a priority for us, our data is managed entirely by GDPR rules. We are also registered at ICO. For more details please refer to our privacy policy.

Q: How does NHS 111 service differ to ‘Map a Nurse‘?
Ans: NHS 111 is a helpline where you can speak to a fully trained adviser, they will give you advice on where and when to get help.
Map a Nurse‘ have fully trained nurses who can give you advice and using our IT Platform can also allow you to call a nurse out to home or office to attend to your medical concern. 

Q: Do the nurses do “referrals”?
Ans: Our nurses after assessing their customer’s medical situation if required will direct them to or suggest another health/medical service ie GP or to a local service that can help them best with their concerns. Our nurses are required to write a record of their visit which they can email to the customer’s GP.

Please Nurses and Customers sign-up to our platform and if need more information don’t hesitate to contact us info@mapanurse.com